Refund policy

Return & Refund Policy

At Zenobia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories must be intact.
  • The item must not show any signs of use, damage, stains, perfume, deodorant marks, or alterations.
  • A valid order number or proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products purchased during clearance sales, special promotions, or marked as "Final Sale."
  • Gift cards and promotional vouchers.
  • Customized or personalized products.
  • Products damaged due to misuse, improper handling, or normal wear and tear.

Exchange Policy

  • Exchanges are available for size-related issues, subject to stock availability.
  • Customers must request an exchange within 7 days of delivery.
  • If the requested size is unavailable, store credit or a refund may be offered at our discretion.

Refund Policy

Once your returned item is received and inspected:

  • Approved refunds will be processed to the original payment method within 5–10 business days.
  • Shipping charges, cash-on-delivery fees, and handling charges are non-refundable unless the return is due to a defective or incorrect item.
  • Refund timelines may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery.
  • Share clear photographs and your order details.
  • Upon verification, we will arrange a replacement or full refund at no additional cost.

Return Process

  1. Provide your order number and reason for return.
  2. Our team will review the request and provide return instructions.
  3. Once the returned item passes quality inspection, the refund or exchange will be initiated.

Cancellation Policy

  • Orders can be cancelled before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled and will be treated as a return request after delivery.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

Email: support@zenobia.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

By placing an order with Zenobia, you agree to the terms of this Return & Refund Policy.