Shipping policy

Thank you for shopping with Zenobia. As a print-on-demand clothing brand, each product is specially made after your order is placed. Please review our shipping policy below.

Order Processing

  • All orders are processed after successful payment confirmation.
  • Since our products are made-to-order, production typically takes 2–5 business days before shipment.
  • During peak seasons, sales events, or holidays, processing times may be slightly longer.

Shipping Timeline

  • Standard delivery within India typically takes 3–10 business days after dispatch, depending on the destination.
  • Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • We may offer free shipping promotions from time to time. Such offers are subject to specific terms and conditions.

Order Tracking

  • Once your order is dispatched, a tracking number and shipment details will be shared via email, SMS, or WhatsApp (where applicable).
  • Customers can use the tracking information to monitor the status of their shipment.

Delivery Attempts

  • Courier partners may make multiple delivery attempts.
  • If a package is returned due to incorrect address information, customer unavailability, or refusal to accept delivery, additional shipping charges may apply for re-dispatch.

Cash on Delivery (COD)

  • COD is available only in eligible locations.
  • COD orders may be verified before processing.
  • Repeated refusal of COD orders may result in restrictions on future COD purchases.

Address Accuracy

  • Customers are responsible for providing complete and accurate shipping information.
  • Zenobia will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed or Lost Shipments

  • While we work with reliable logistics partners, delivery delays may occasionally occur.
  • If your order has not arrived within the expected timeframe, please contact us, and we will assist in coordinating with the courier partner.

Damaged or Incorrect Orders

  • If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
  • Include clear photographs of the product and packaging to help us review and resolve the issue promptly.

International Shipping

  • International shipping availability, charges, delivery timelines, customs duties, and import taxes may vary by country.
  • Any customs duties, taxes, or additional charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

Contact Us

For any shipping-related questions, please contact us:

Email: support@zenobia.com

Thank you for choosing Zenobia.